Business Intelligence Consulting & Analytics
Partnered with BDR to provide enterprise-level dashboards for the field service industry.
01 | Our services
Microsoft™ Power BI Experts
Our team of Microsoft Certified Power BI analysts and Azure data engineers deliver easy-to-use, customizable dashboards and reports that allow you to measure, manage and improve performance across your entire organization.
02 | ServiceTitanTM
Field Service Analytics for ServiceTitan™
Gain even more value from your ServiceTitan investment by seamlessly integrating enterprise-level field service analytics built specifically for your business. Dozens of interactive, purpose-built dashboards give you the insight you need to make smart, proactive decisions that drive growth and profitability.
Understanding your technicians' performance doesn't have to be hard. Now you can classify jobs based on predefined performance thresholds and dynamically open selected jobs directly in ServiceTitan for even deeper interrogation. Then you can instantly evaluate performance and efficiency down to the individual job level—taking corrective action before small issues become major trends. This will dramatically reduce time spent manually evaluating jobs trying to figure out what’s going on and why.
When technicians are performing at a high level, they’re generating new, quality leads for your business. Track how your technicians are bringing in leads with the Technician Generated Leads Analysis, where you can evaluate your techs’ efficacy in bringing new business to your field service company. Track the tech leads from start to finish, identify the types of leads, understand how and when they’re being generated, and eliminate roadblocks in your pipeline but examining technician response times.
If your goals include selling and maintaining a robust membership program for your company, tracking the data around your memberships is crucial. The Membership Analysis module allows your team to track technician and office staff performance regarding the sale of new customer memberships, and evaluate trends relating to memberships sold and the clients within your database. Finally, track membership cancellations to pinpoint where you may be losing customers, and identify practices for client retention.
An in-depth analysis of lead sources can expose a wealth of valuable, actionable information for a field service company. The Lead Analysis allows business owners and lead gen teams to get a clear, accurate picture of the composition of leads the business is generating, and evaluate based on channel of origin, campaign, job type, business unit and much more. The Lead Analysis goes even deeper by uncovering conversion rates and average sales per job. Finally, get an overall picture of what leads have moved through to job completion, and what still needs your attention.
When you know how your technicians are performing, you can better understand the impact on your field service company, and set a management strategy that encourages high-quality service from your employees in the field. Managers that can accurately measure technician performance can reward techs that generate new leads and meet company targets, and seek training and alignment from technicians that need support in meeting their goals.
Analyzing the ways your company generates revenue is the golden ticket to increasing profitability. Business owners can make data-driven decisions in regard to their staffing, planning and pricing when they have statistics at their fingertips that show revenue trends and patterns. Setting goals and budgets for departments, managers and individual business units becomes simple when you can accurately measure multiple factors in each dialed-down category.
The best way to build effective sales strategies is to learn the components of what makes each of your sales successful. The Sales Analysis module enables business owners and managers to determine the sources that originate new sales opportunities, and identify which are most effective. Rate the quality of generated leads, assign sales revenue amounts, determine sales rep performance and much more to craft a more profitable sales program for your business.
Business owners in the field service industry constantly need to make quick decisions based on short-term information that may have a major impact on long-term profits. That’s why it’s imperative they can access quick, accurate data that tells them exactly what they need to know in order to meet sales, call volume and productivity goals, and adjust daily goals accordingly.
Understanding call volume capacity is the cornerstone of a successful field service program. Managers who can anticipate technician availability and job assignments can successfully adjust each day in order to meet company targets, or create projections based on upcoming work. A demand forecast allows those managers to determine if the department is under, over, or at capacity, and make decisions to meet targets based on that data.
"The new 8 for 10 dashboards allow me to get instant feedback on technician and business unit efficiency based on sold hours and actual work hours. I can drill into any job and then investigate additional details with a direct link into ServiceTitan. This has dramatically reduced the time I spend hunting down problem jobs and allows me to better manage my people for maximum productivity."
Service Manager, Godby HPE
“PIVOTL Analytics enable our clients to measure and manage their businesses like never before. They now have instant access to their Prime Performance Indicators and can visualize the underlying factors impacting these results. Clients spend less time running static reports and inputting data into spreadsheets, and more time growing their companies.”
President, Business Development Resources
Coaching & Consulting
“Integrating ServiceTitan with PIVOTL Analytics has completely transformed our business. I no longer lose sleep at night wondering exactly what is going on, why things are happening, and which steps we should be taking to improve our operations. PIVOTL’s custom dashboards give our team instant access to the information we need to make proactive, data-driven decisions that drive our growth and profitability.”
CEO, Southern California Patios
Manufacturing & Construction
03 | Power BI
Powered by the Industry’s Leading BI Platform
PIVOTL Analytics are built using Microsoft Power BI—ranked as the #1 business intelligence platform by Gartner for 16 years running. Power BI seamlessly connects to your cloud and on-premise data sources—storing your information in Microsoft’s highly secure Azure Data Lake.
04 | Custom Analytics
Unleash Your Data
Our custom analytics seamlessly integrate with your existing business applications—unleashing a wealth of rich operational data locked inside.
Gain Critical Insights from Hundreds of Systems
Don’t see an integration for your line-of-business software? We can build custom connectors and leverage integration middleware to access data from nearly any modern data platform.
CRM & ERP
Files & API
The Transformative Power of Data-Driven Decision Making
Professional development and implementation of enterprise-level analytics will have a transformative effect on nearly every area of your operation. This powerful addition to your technology ecosystem allows you to:
Get Clear Answers to the Right Questions
- No more manual report-running and number-crunching.
- Gain instant access to your key performance metrics.
- Group and rank metrics by team, employee, service, division, region or any other cohort unique to your business.
- Compare performance to previous periods, targets and company-wide averages.
- Identify the underlying reasons behind your results.
Make Decisions That Drive Growth & Profitability
- Get out ahead of small issues before they become big problems.
- Create a culture of transparency and accountability.
- Align individual incentives with company-wide goals.
- Understand exactly where to focus your finite resources.
- Dominate your market.
06 | About Us
What Drives Companies to Hire PIVOTL
We are on an all-out mission to bring the financial benefits and competitive advantage of enterprise-level business analytics to small and midsize organizations just like yours. From concept to creation, our small, elite team has the knowledge, experience, commitment, and character needed to guide your analytics project to completion.
Our Ideal Clients:
- Realize that they already have much of the data they need in order to make smart decisions but don’t have a good way to collect, analyze and share that data with those who need it.
- Have a data-driven mentality and are prepared to implement the system-level changes and business process recommendations required for success.
- Are large enough to invest in a robust analytics solution, but not so big that they’d be better served by a full-time, in-house team.